Refund Policy

A successfully completed and fulfilled payment immediately activates or increases a listing's bid. Because rank placement is delivered immediately, completed payments are generally final and non-refundable except where required by law, issued to correct a processing problem, or approved through the original payment provider.

Changing rank, reduced visibility, fewer clicks than expected, or another listing placing a higher bid does not qualify for a refund.

A canceled, failed, or uncompleted checkout does not activate a bid. If no payment is completed, no ranking benefit is applied.

Checkout does not reserve a position. If a concurrent bid or processing conflict makes an order invalid before fulfillment, BidPeak will not apply the stale bid and may initiate an appropriate refund through the original payment provider.

Verified duplicate charges or payments that cannot be matched to a valid BidPeak order should be reported promptly for investigation.

The third-party payment provider identified during checkout processes the transaction under its own terms and policies.

The provider may issue refunds or take other actions under its buyer terms, legal obligations, fraud controls, or dispute-prevention policies.

Any refund is returned through the original payment method and may take additional time to appear, depending on the payment network and financial institution.

Refunds are typically processed within 5-10 business days after approval. The time for the refund to appear in your account depends on your payment provider and financial institution:

• Credit/debit cards: Usually within 5-10 business days
• Digital wallets: Usually within 3-7 business days
• Other methods: Varies by provider, typically 5-15 business days

If you have not received your refund after 15 business days, please contact your payment provider first, then contact us if the issue persists.

Opening a payment dispute, reversal, or chargeback may suspend the associated listing while the transaction is reviewed.

If you initiate a chargeback or dispute without first contacting us to resolve the issue, you may be liable for chargeback fees imposed by your payment provider. Fraudulent or abusive disputes may result in permanent removal from paid placement.

We encourage you to contact us at support@bidpeak.lol before initiating any dispute so we can work to resolve the issue directly.

Email support@bidpeak.lol with the provider order reference, listing URL, payment date, amount, and a concise description of the issue. Do not send complete card numbers or sensitive payment credentials.

Submitting a request does not guarantee a refund. Requests are evaluated against this policy, the provider's applicable terms, and any rights required by law.

For refund questions or support, contact us at:

• Company: Nexofts Ltd (trading as BidPeak)
• Email: support@bidpeak.lol
• Phone: +447877693124